Email Hosting
Limitations of Service
Provider is not responsible for training Customer or Customer's employees on the use of their respective email clients. Provider is not responsible for troubleshooting email problems not directly related to the Shared Email Hosting Services and the Providers equipment, facilities, or services.
Provider is not responsible for maintaining and renewing Customer's domain name, MX records, or other DNS-related functions if Customer's domain name is not hosted by the Provider
Provider is not responsible for Customer's domain being listed on any third-party blacklist or suppression list not under Company's direct control. Provider is not responsible for troubleshooting or correcting any problem with Customer being able to send or receive email to or from a third party due to blacklists, suppression lists, third party software or firewalls, network security settings or any other factor not directly under Provider's control.
Excessive Use of Services
Provider may impose an additional charge or a restriction of services at any time that Customer's use of the Shared Hosting Services imposes a considerable effect on Provider resources or system performance. Provider shall have sole discretion as to what constitutes excessive use and what is considered a violation of either the Provider Acceptable Use Policy or level of services that the Customer is currently using. Provider is responsible for monitoring such excessive use for the account as a whole, and has no responsibility to identify a Customer's individual end-user, employee, or other agent who may or may not be responsible for the excessive use of services. Provider may force customer to choose whether to upgrade their hosting package to a more robust plan or suspend/disconnect their account.
Upon account deactivation, termination, or deletion, all store files, logs, email messages, attachments, address brook entries, mailing lists, or other data stored on Provider's servers will be deleted within 24 hours. Once a Customer's account has been deactivated or terminated, prior notice of 24 hours will be given to the customer so that they may backup all files. If the customer would like, AtomicDesign can perform the backup and customer will be filled for 1 hour at the current programming hourly rate.
Spam Filtering
Provider is not responsible for any lost emails due to the spam filtering software on the mail server. Provider is also not responsible for any malware, spam, or viruses by the client through their e-mail server.
